pricing and price guarantee
The prices of all tours are calculated using exchange rates correct at the time of publication. Fluctuations in these exchange rates, taxes, government policies or local operator costs may result in surcharges being added to the total trip price. (To all our clients who are making a second booking, we offer a 5% repeat discount)
The company may cancel a trip at any time prior to or after departure if, due to terrorism, natural disasters, political instability or other external events, the trip is deemed not viable to go ahead. The company is not responsible for any incidental expenses that the client may have incurred such as non-refundable flights, visas, or vaccinations. When a trip is cancelled by the company prior to departure, the clients have a right to a full low-price refund not including insurance premiums and amendment charges paid. Refunds are also subject to the individual cancellation policies of the service providers contracted to the tours. When a trip is cancelled after departure, services unused compensations are negotiated by the company and service providers. This will be communicated to the clients once finalised. The company is not under any obligation to refund in cash any unused services. Some services may be kept in credit for clients to use at a later travel date.
In the case of a client cancelling their trip, the cancellation should be submitted in writing to us, by the person signing the booking form. The booking is still active until such a written cancellation is received by us. If cancellation by a client is received 60 days or more before departure, the appropriate deposit shall be forfeited. For cancellation by a client 30 to 59 days prior to departure, the company will retain the deposit and 50% of the total tour cost. For a cancellation made by a client less than 30 days prior to departure, the company will retain 100% of tour costs. If a client leaves a trip for any reason after departure, the company is not obliged to make any refunds for the unused services. Transferring a booking to a third party must be received in writing by the company at least 60 days prior to trip departure. In such an incident, a USD $200 administrative fee is required per person, per change. This does not include any changes levied by accommodation, ground operations or airlines. The company reserves the right to accept or reject such amendments if the transference does not meet all requirements in relation to the trip or if it is not possible to affect such a transfer due to the trip validity period. No amendments are permitted to your booking within 10 days of departure.
